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📞 Contact & Support

Direct access to the Trenches team for project support.

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Project Support

Founder Direct Access

For project-related inquiries, contact our founder directly:

Platform	Handle	Best For
Twitter/X	@spraytrenches	Public questions, announcements
Telegram	@playtrenches	Direct messaging, quick questions
Discord	discord.gg/MQeZDKZWC9	Community, detailed discussions

Response Time: Usually within 24 hours. Urgent matters typically same day.

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What We Can Help With

Before Application

Clarifying requirements
Choosing trench level
Premarket vs Live decision
Chain compatibility questions
Reserve calculations

During Review

Application status updates
Missing information requests
Expedited review (if urgent)

After Approval

Reserve wallet funding
Campaign launch coordination
Stats API access
Token info updates

During Campaign

Reserve monitoring
Top-up assistance
Emergency support
Rotation questions

Ending Campaign

Withdrawal requests
Reserve return
Re-application process

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Technical Support

Stats API

Custom analytics endpoint for your project:

Request: Contact founder
Delivery: Within 48 hours of campaign launch
Data: Reserve, sprays, payouts, user metrics

Token Info Updates

Need to update your project info?

Change	How to Request
Website URL	DM founder
Twitter handle	DM founder
Telegram group	DM founder
Logo/brand assets	DM founder
Token description	DM founder

Keep Info Current: Updated info helps users research your project and increases spray conversion.

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Emergency Contacts

Urgent Issues

For critical problems affecting your campaign:

1. Telegram: @playtrenches (fastest)

2. Twitter: DM @spraytrenches

3. Discord: Ping founder in server

Urgent issues include:

Reserve wallet problems
Payout failures
Critical contract issues
Security concerns

Security: Never share private keys or seed phrases. Team will never ask for them.

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Community Resources

Official Channels

Channel	Link	Purpose
Main Twitter	@spraytrenches	Announcements, updates
Telegram Group	t.me/playtrenches	Community chat
Discord Server	discord.gg/MQeZDKZWC9	Detailed discussions, support
Docs	playtrenches.xyz/docs	This documentation

Ambassador Network

Our 170+ ambassadors can help amplify your project:

Content creation
Community raids
Social media promotion
Translation services

Contact founder to coordinate ambassador campaigns.

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Response Times

Priority	Channel	Typical Response
Urgent	Telegram DM	1-4 hours
High	Twitter DM	4-12 hours
Normal	Discord	12-24 hours
General	Email (if available)	24-48 hours

Timezone: Team primarily operates UTC. Responses may be delayed during off-hours.

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FAQ

Q: Is there a dedicated project manager?

A: Currently, founder handles all project inquiries directly. This ensures high-level attention to every project.

Q: Can I get a phone number for support?

A: No. All support is through digital channels (Twitter, Telegram, Discord).

Q: What languages are supported?

A: Primary support in English. Ambassador network can help with other languages.

Q: Is there a ticketing system?

A: No. Direct messaging is faster and more personal.

Q: How do I report a bug?

A: DM founder with details. Include screenshots if relevant.

Q: Can I schedule a call?

A: For large/complex projects, voice calls can be arranged. Contact founder to schedule.

Q: What if I don't get a response?

A: Follow up after 24 hours. Messages sometimes get buried. A polite reminder is fine.

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Before You Contact

Check Documentation First

Many questions are answered here:

Have Ready

When contacting support, include:

Project name
Token symbol
Trench level (if applicable)
Specific question or issue
Screenshots (if relevant)

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Contact & Support