🔧 Troubleshooting Guide

Step-by-step solutions to common issues. Follow the guides below to resolve problems quickly.

Still stuck? Join our Discord for real-time help from the community and team.

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Quick Diagnostics

Issue Categories

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💰 Deposit Issues

"My deposit isn't showing up"

#### Step 1: Check Confirmations

Deposits need blockchain confirmations before appearing:

Action: Wait for the required confirmations, then refresh the page.

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#### Step 2: Verify Transaction on Block Explorer

1. Find your transaction hash (from your wallet or exchange)

2. Paste it into the appropriate block explorer:

- Ethereum: etherscan.io

- Base: basescan.org

- Arbitrum: arbiscan.io

- BSC: bscscan.com

- HyperEVM: hyperevm.osscan.io

- Solana: solscan.io

3. Check:

- ✅ Status shows "Success"

- ✅ Recipient address matches your deposit address

- ✅ Token is correct

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#### Step 3: Check Correct Address

Did you send to the right address?

1. Go to Profile → Deposit

2. Compare the displayed address with where you sent funds

3. If different:

- Same chain: Funds are recoverable, contact support

- Wrong chain: Recovery depends on circumstances, contact support immediately

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#### Step 4: Check Correct Chain

Did you send on the right network?

Common mistake: Sending USDC on Ethereum to a Base address.

If you sent on the wrong chain:

1. Note the transaction hash

2. Contact support immediately with:

- Tx hash

- What chain you sent FROM

- What chain you sent TO

- Token and amount

Recovery may be possible but is not guaranteed.

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#### Step 5: Check Token Support

Not all tokens are supported. Check the Supported Tokens list.

If you sent an unsupported token:

• Contact support with tx hash
• Recovery may be possible for some tokens
• May require manual processing (1-7 days)

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"My deposit shows 'Failed'"

Common causes:

• Insufficient gas on the sending side
• Transaction reverted by smart contract
• Network congestion

Action:

1. Check block explorer for error message

2. Retry the deposit with higher gas (if applicable)

3. Contact support with tx hash if unclear

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💸 Payout Issues

"My payout hasn't arrived"

#### Step 1: Check Position Status

1. Go to Profile → History or Dashboard

2. Find your spray position

3. Check status:

- Active: Still in commitment period, wait for maturity

- Matured: Payout processing, check within 24 hours

- Paid: Payout sent, check your wallet

- Processing: Being prepared, wait a few minutes

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#### Step 2: Verify Payout Transaction

If status shows "Paid":

1. In History, click the payout transaction

2. Copy the transaction hash

3. Check on block explorer:

- Does it show "Success"?

- Is the recipient your withdrawal wallet address?

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#### Step 3: Check Your Withdrawal Wallet

Common issue: Checking the wrong wallet

1. Go to Profile → Withdrawal

2. Verify the address shown is the wallet you're checking

3. Check the correct chain (EVM vs Solana)

If you changed wallets recently:

• Payouts go to the wallet active at the time of maturity
• 24-hour delay on new wallet activations
• Previous payouts went to old address

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#### Step 4: Add Token to Wallet

The payout token may not be visible in your wallet by default.

MetaMask:

1. Click "Import tokens"

2. Paste token contract address

3. Click "Add custom token"

Phantom:

1. Click "Manage token list"

2. Search for token symbol

3. Enable visibility

Token contracts available in Contract Addresses.

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#### Step 5: Wait for Network Congestion

During high network congestion:

• Payouts may take longer to confirm
• Check block explorer for pending status
• Usually resolves within 1-2 hours

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"My payout amount is wrong"

Expected payout = Spray Amount × 1.5

Example: $100 spray → $150 payout

If payout is less than expected:

1. Check if fees were deducted (0.5% platform fee)

2. Verify you didn't apply boosts (boosts reduce commitment, don't increase payout)

3. Contact support with transaction hash

If payout token value is different:

• Payout is in tokens, not USD
• Token value fluctuates with market price
• This is expected behavior

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🎯 Spray Issues

"My spray failed"

Common causes:

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"My position is stuck in 'Pending'"

Normal pending duration: Usually seconds to minutes

If pending longer than 30 minutes:

1. Check if the trench is still active

2. Verify your balance was deducted

3. Contact support with:

- Your username

- Spray timestamp

- Amount and trench

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"Can't find my active position"

1. Go to Dashboard (not History)

2. Check "Active Positions" section

3. If still not visible:

- Check if it matured and paid out

- Look in History for "Paid" status

- Contact support if missing entirely

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🔐 Wallet Issues

"Can't set my withdrawal wallet"

Check format:

• EVM: Must start with "0x" followed by 40 hex characters (0-9, a-f)
• Solana: 32-44 characters, base58 encoded (no 0x)

Check for errors:

• No extra spaces before/after
• No missing characters
• Correct chain selected

24-hour activation delay:

• New wallets show "Activating..." for 24 hours
• This is a security feature
• Payouts will go to new wallet after activation

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"Payout went to wrong wallet"

If you changed wallet recently:

1. Check Profile → Withdrawal → History

2. See when the new wallet was activated

3. Payouts before activation went to old wallet

4. Check both wallets

If you never set a wallet:

1. Payouts accumulate in platform holding

2. Set your withdrawal wallet ASAP

3. Contact support to claim accumulated payouts

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"Wallet shows 'Invalid'"

Common causes:

• Typo in address
• Wrong chain format (EVM address in Solana field)
• Unsupported wallet type
• Smart contract wallet (may need special handling)

Action:

1. Double-check the address character by character

2. Verify you're using the right field (EVM vs Solana)

3. Try a standard wallet (MetaMask, Phantom)

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🎮 Platform Issues

"Website won't load"

Try these steps:

1. Refresh the page (Ctrl/Cmd + R)

2. Clear browser cache:

- Chrome: Ctrl+Shift+Delete → Select "Cached images and files"

- Safari: Cmd+Option+E

3. Try incognito/private mode

4. Try a different browser

5. Check your internet connection

6. Disable VPN (if using)

If still down:

• Check Twitter for status updates
• Ask in Discord if others have issues

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"Infinite loading spinner"

1. Wait 30 seconds

2. Refresh the page

3. If persists:

- Log out and log back in

- Clear browser cache

- Try different browser

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"Error messages"

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👤 Account Issues

"Can't log in with Google"

Try these steps:

1. Clear browser cookies for playtrenches.xyz

2. Try a different Google account

3. Disable browser extensions (especially ad blockers)

4. Try incognito/private mode

5. Try different browser

If still not working:

• Contact support with:

- Browser and version

- Screenshot of error

- Time of attempt

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"Forgot which Google account I used"

1. Try logging in with each Google account you have

2. Check your email for Spray and Play notifications

3. Contact support with your username (if remembered)

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"Want to change my username"

Current policy: Usernames cannot be changed after creation.

Options:

1. Create new account with desired username

2. Contact support for special circumstances (rarely granted)

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🚨 Emergency Issues

"I think my account was hacked"

Immediate actions:

1. Change your Google password immediately

2. Check withdrawal wallet in Profile:

- If changed to unknown address, contact support URGENTLY

- If still your address, change it to a new secure wallet

3. Review transaction history for unauthorized activity

4. Contact support with:

- Description of suspicious activity

- Time it occurred

- Your current withdrawal wallet

Prevention:

• Enable 2FA on your Google account
• Use strong, unique password
• Never share your Google credentials

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"Sent funds to wrong address"

Time is critical. Contact support IMMEDIATELY with:

• Transaction hash
• Token and amount
• Intended recipient
• Where funds were actually sent
• Timestamp

Recovery chances decrease rapidly with time.

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📱 Mobile-Specific Issues

"Can't connect wallet on mobile"

Best practice: Use your wallet's built-in browser

1. Open MetaMask Mobile or Phantom

2. Use their built-in browser

3. Navigate to playtrenches.xyz

4. Connect/sign normally

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"Buttons not working on mobile"

1. Try rotating to landscape mode

2. Zoom out to 100% (pinch to zoom)

3. Try refreshing the page

4. Use desktop if urgent

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🔍 Advanced Debugging

Check Console for Errors

For technical users:

1. Press F12 (or Cmd+Option+J on Mac)

2. Click "Console" tab

3. Look for red error messages

4. Screenshot and include in support ticket

Check Network Requests

1. Press F12

2. Click "Network" tab

3. Reproduce the issue

4. Look for failed (red) requests

5. Click them to see error details

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📞 Contacting Support

When to contact support:

• Issues not resolved after troubleshooting
• Suspected security breach
• Lost funds or incorrect payouts
• System errors preventing use

Include in your ticket:

1. Username

2. Issue description (clear and specific)

3. Steps already tried

4. Screenshots (if applicable)

5. Transaction hashes (if applicable)

6. Browser and device (if platform issues)

7. Time of issue

Support channels:

• Discord: discord.gg/MQeZDKZWC9 (fastest)
• Twitter: DM @spraytrenches
• Telegram: @playtrenches

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FAQ

Q: How long should I wait before contacting support?

A: For deposits, wait 1 hour after confirmations complete. For payouts, wait 24 hours after maturity. For other issues, try troubleshooting steps first.

Q: Will I lose my funds if there's a bug?

A: Your funds are on the blockchain and safe. Platform bugs don't affect blockchain state. Contact support and we'll resolve any issues.

Q: Can I get a refund if I made a mistake?

A: Blockchain transactions are irreversible. We cannot refund mistaken deposits or sprays. Contact support immediately for wrong-address sends.

Q: What if the website is down during my commitment period end?

A: Payouts are automatic and don't require the website. They'll process normally and send to your withdrawal wallet.

Q: How do I report a bug?

A: Contact support with detailed description, steps to reproduce, and screenshots.

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Prevention Tips

Before Depositing

• ✅ Double-check deposit address
• ✅ Verify you're on the correct chain
• ✅ Start with small test amount
• ✅ Confirm token is supported

Before Spraying

• ✅ Verify withdrawal wallet is set
• ✅ Check trench minimums
• ✅ Confirm amount is correct
• ✅ Understand commitment period

General Security

• ✅ Enable 2FA on Google account
• ✅ Use hardware wallet for large amounts
• ✅ Regularly check withdrawal wallet setting
• ✅ Bookmark the official URL (playtrenches.xyz)

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Last updated: February 2025. Issues persist? Get help on Discord.